Firestone Complete Auto Care

I normally never leave negative reviews and usually just take bad experiences as a lesson learned, but this situation was so unacceptable that I feel obligated to warn others. Firestone never once reached out to me with updates. Instead, I had to constantly chase them. They continuously lied, claiming it was “difficult” to reach my warranty company, SilverRock — which was completely untrue. I was able to reach SilverRock easily every time I called. Even SilverRock themselves stated that Firestone is a preferred vendor and should know the process, and they are now filing a complaint against this specific location. Every time I called Firestone, I was told someone would call me back with an update. Not once did they follow through. No callbacks. No communication. To make matters worse, th

My wife and I got a Navigator from Carvana and the front two tires had tire rot. We went to two other shops who were recommended by Carvana for service and they would not touch our car because they didn't want to deal with SilverRock. Steve from Firestone in Brockton turned what was a nightmare situation into one of the best experiences I've had with any company. He not only was very prompt and explained the process in detail with us but he also fought for us to get not only all four tires replaced but also higher quality tires. A+ effort by Steve.

Steve is very rude very dismissive and a liar. They had my car from 10am until 5:30pm with no results and lied to me and said the type of work I need done they don't offer mind you its front brakes and rotors threatened to call the police on me and have me arrested for trespassing all because I asked for an itemized receipt and he lied again and said he didn't have one how. Then got upset because I asked him to stop calling me home and address me by my name. Said I was argumentative because I asked questions and didn't just believe everything he said worst service I have ever experienced in my life

This is what Firestone will do to your car stay away. They have costed me time and money broke my key fob and refused to pay for it. I went in for tires and my vehicle did not work after. My windows they left down they covered with plastic and said this is the extra layer of security they have added since they broke my key fob. Stay away do not recommended to anyone

We were visitng from TN. Our AC compressor went out in CT. They diagnosed it and fixed it for us within 48 hours. Rama even drove me back to our Air BnB so I didn't have to walk 2 miles back. Then 24 hours after we got van back we got a screw in tire on a Sunday. They fixed the tire and had us on our way in 20 mins. Great team working there. They will take care of you.