Firestone Complete Auto Care

I had a great experience at Firestone! Luke did an amazing job repairing my car quick, professional, and super knowledgeable. Rick, the store manager, was incredibly helpful and made the whole process smooth and stress-free. And Jeff at the front desk was so friendly and attentive, making sure I had everything I needed. Thank you all for the excellent service! Highly recommend this team!

The work seems to be fine, but they suggested 3 additional services I had not requested - change brake fluid, clean fuel injection system, and replace serpentine belt. Eleven months previously, they changed the brake fluid and performed the decarbonization only 5,614 miles ago. Either the car did not need these services or they did not perform the services well 5,614 miles ago. The car ran well during that time frame. I had asked only for an oil change and alignment. Had I not reviewed that earlier invoice/bill I would never have questioned the extra services they suggested. My car manufacture does not recommend these services nearly that frequently. They did give me a generous discount, but that does not excuse suggesting services that the car most likely did not need.

Luke at front end & V the tech. were great. Stopped by Friday afternoon to drop vehicle off for a Saturday appointment only to have Luke say they might be able to knock it out Friday evening. Sure enough they completed the repair early and had car ready Friday at 6pm. Thanks Luke & V for taking care of the old Honda!

Rick and Geoff were outstanding with the customer service and care they gave me when I brought my car in with so many issues! They even had it ready for me the same day and waited for me to get there after getting off of work after closing time! Rick worked with me to make sure he got my car back up and running and safe for me to be out on the roads….Its greatly appreciated and very rare these days! I will definitely be back!

I'm writing as a long-time customer (5 years) who has always appreciated the reliability and service at this location. Recently, since Chris retired, I've noticed that this store has opened later than the posted hours. The last two (2) times that I've scheduled a 7 am appt on Friday, I've shown up and waited until 7:10 am for the location to open (as recently as today 1/9/26). The prior time, I stuck around until the manager opened the store, but I left today as I believe this type of behavior to be indicative of the overall service I can expect to receive. I struggle to continue to choose your business over others despite my past loyalty. I hope this is something that you believe to be equally important, as dependable opening hours make a big difference for customers planning their day.