Firestone Complete Auto Care

I am so thankful and grateful for this Firestone. I was in a crisis situation and, Mike( manager) and Dereck helped me out immediately. They really got me home safe today. I am beyond grateful. I’ll definitely choose them again and highly recommend them.Thank you Mike and Dereck!

Jeremy welcomed my husband and I with a smile on his face and Great Customer Service. Assisted us with the tire availability in the store. The tire selection was great and better than what we were looking for online. We did not have an appointment, and Jeremy scheduled one for us. Was told the wait time would be approximately 2 hours. It was less. Jeremy and Juan treated us as a family member. They both delivered Great Customer Service. Most definitely going back.

I called about 40 minutes before closing after finding a major staple in my mom’s tire. I live about 20 minutes away, and this was the only shop open late. Without hesitation, they told me to bring the car in no complaints, no rushing me, just total professionalism. Once they inspected the tire, they explained it couldn’t be safely patched and gave me several honest replacement options. They even offered to put my spare on so I could decide later what to do zero pressure, all integrity. What really amazed me was how kind and patient everyone was. My kids were being kids in the waiting area, and the team never once acted irritated. They stayed late past closing, smiling and making sure we were safely back on the road. These employees went above and beyond. In a world where good service i

I made an appointment at 11:00 am for an oil change. It is currently 3:05 pm and my truck is still in the garage. Jeremy at the front desk made a lame excuse that “he had just gotten here when we did” so didn’t know why it was taking so long. He was the one that checked us in at 10:57 so I’m calling BS on that. The manager came out and again made excuses that his regional manager was there and it’s taken some focus away from the work being done. Again, calling shenanigans on that lame excuse. He did give us $50 off but we are into our 5th hour of waiting. Forget this place.

To begin, my vehicle had dual flats repaired by Scottsdale Mitsubishi The day prior I brought my vehicle in to Firestone for an AC recharge and an alignment. My tires did not need to be touched on a four-wheel drive vehicle they put different tires on different axles. You don't do that cuz that can mess up the four-wheel drive on top of that, when changing out my cabin air filter they dropped things into the cabin fan blades causing it to be misbalanced. I noticed the noise and brought it to their attention before I even pulled out of their parking lot. I received attitude and was talked down to by their technician and was told flat out. "Well, if you want to be that way" with enough anger and aggression that at that point I drove home. I then took a Shop-Vac and repaired the issue myself