Firestone Complete Auto Care

Courteous, while you wait service. Always happy to hear the part needed is available for delivery-- same day. Any wait time is well worth it. Every team member is pleasant. The ones that speak to me about my vehicle needs are clearly knowledgeable and have excellent customer service. I highly recommend this location.

Dane, Kensley and team. They originally could only find two tires. Dane gave me his word that if I would give him until Monday, he would find the tires I wanted. Sunday Morning Dane had found them and drove to Waco to get them. A man that stands by his word and his team is huge to me. Dane also doesn’t just stand inside as the manager. He was out in the shop with his guys helping each one of them. Kensley, has the same tenacity as Dane to complete tasks and is great with the customers. God bless all of them.

I went to this location on the 23rd of December 2025 bto get an alignment (I bought the lifetime alignment service) and purchased 4 new tires. While I was in there a technician, Mario came in, and I heard him say "as soon as I saw it I took a picture" . Well, funny thing I drove up that morning and took a picture of my dash because I had an O2 code that was popping up, I took a picture and I cleared it. Mario said that my ABS Sensor was cut and that it needed replacement. Funny thing I was just under that car 3 days earlier, getting my brakes done and replacing the CV joints. Anyways, I got up and went outside while Mario proceeded to smirk at me while I was looking under the car. The ABS sensor that connects to the back of the wheel hub was CUT nice shiny wires were showing, and at

Do not go here. Incompetent employees and an even worse manager. I went to this place on July 17th and a month later I have issues with my engine just to discover that this location left an IPAD under my hood. Not a mini one either but a large ipad that makes it even more ridiculous as to how it could be left behind like that. I went to them in person just for the employee there to laugh and wave around the iPad saying "look what I found" and say he's unsurprised that it happened and that he isn't shocked to see who the employee was that worked on my car. He tells me to call the manager later since he's on a lunch and once I get ahold of him he doesn't think it's a big deal and "apologizes for the inconvenience." He was no help & insincere actually sounding bothered that I'm calling to com

5 Stars – Excellent Service and Great Experience! I had an outstanding experience purchasing tires at Firestone, and I can’t speak highly enough about the customer service. From start to finish, the team was professional, prompt, and genuinely caring. I especially want to recognize Jeremy, the store manager, who went above and beyond to make sure everything was smooth and stress-free. He took the time to explain my options clearly, helped me choose the right tires for my vehicle and budget, and ensured the installation was done quickly and correctly. It’s rare these days to come across customer service that feels personal and attentive, but Jeremy and his team truly delivered. If you’re looking for quality service and expert advice, I highly recommend this Firestone location. Thanks aga