Firestone Complete Auto Care

The people working were so sweet and understanding! I am here for college and was nervous to find a place that would look at my car without excessive/unnecessary charges; this was exactly the right place! I explained my issues and they kindly helped to check how it drives and lightly inspected it before determining it could be safe to drive and there wouldn’t be a cost because the issue would’ve been related to an internal transmission service anyways (which they cannot do at this service center). I was left with helpful tips and a suggestion on where to go if I had further troubles!

Mark was our service advisor and I felt he was open and honest about new tires we needed. No upselling or silly stuff like “your cabin filter needs replaced” which is a money grab at many shops. The staff were polite and professional and tires were fairly priced, installed quickly, and out the door for the agreed upon price. We will be back.

They changed my tires in an emergency situation after a bolt came off a big truck I was following. They were amazing. The only issue is the tire pressure light. I asked the manager before I left. They said I had to drive it 50 miles for it to reset. Issue is it's still on 2 weeks later. Not too happy about that but would I go back? Yes. Would I recommend them to someone else? Yes.

Air light is still on. 4 new tires from you. 2 hours to put in. Have gone back for more service at my time and expense. I was told by the tech to go to your competition. He said his equipment is junk and they can help me. I cant believe what I heard from this technician. I have never seen a company that recommended going to their competition. I paid for just four new tires. I would think Firestone since you ha;ve been in business for over a hundred years could at least put four tires on a car. You have all kinds of signs in there about making it right the first time will get it right for you. Even a quote from your founder Harvey Firestone. About service and excellence. Please take those signs down they mean nothing. The staff could care less very lazy attitude and I will never use Firest

I had an appointment and my vehicle was taken in close to my appointment time and they finished faster than what they had told me initially. The brakes are working great and I'm satisfied as always.