Firestone Complete Auto Care

I arrived for an 11am oil change appointment. I asked the tech at the front desk how long the appointment would take. he stated, "All mechanics are with cars, you will be out no later than 12:30pm." After an hour and 15 mins of waiting, I noticed my car was just being taken in the back to be serviced. I assumed that my car was next to be worked on. Around 1pm I went to check for an update on my vehicle. I noticed through the window that my car was raised and a mechanic was working on it. At 1:30pm I still had not been given an update. I walk back to the counter to ask for another update. Tech stated he would go check for me. The mechanic working on my vehicle came to speak with me. She stated, "I am still working on your car. I should be done soon." 30mins later my car was still not done.

I needed some new tires, so I requested an appointment at this location for 4pm and had it confirmed by the shop. Brought my car in a few minutes early and spoke with the desk representative. Found out the requested service was $30 more than what was quoted when I booked the appointment, which felt sketchy, but I was already there and it didn’t seem like a big enough deal for me to cancel. I then sat in the waiting area for over an hour before going over to the window and seeing that the technicians had not even started on my car. I asked the desk rep if he had any estimate for how much longer it would take, and he avoided answering, simply saying that there were other cars they had to get to first but that it would be “quick” once they got to my car. Frustrated, I returned to the waiting

The website says they close at 7pm on Saturday. We just called them 1 minute ago @ 6:33pm and the gentlemen says, "We actually close at 6 so can you go ahead and come pick up your car now." Prior to being asked to come and pick up our car right now, we were told that someone would give us a call when the car was ready to be picked up. No one ever called. Had we not called, we would not have known the car was ready, nor would we have known they closed at 6pm.

This company staff went the extra mile for me! Outstanding customer service with clear concise explanation of the issue involving my car. Thank you. I recommend this Firestone for anything about your car as they listen and explain the process thoroughly to you. Sincerely, Jade and Joy M.

Asante and Quentin were the absolute best. I originally came in because I thought my oil was low and that was causing my car problems and not starting. They started by checking my oil for me and then my battery they were quick and smooth. One thing about it, is I’m always going to request Quentin to do all work on my car moving forward. They did an amazing job with my car and was very fast. Super convenient because they didn’t even know I had a flight later today and it didn’t even take long at all