Firestone Complete Auto Care

The Firestone Complete Auto Care located at 32529 Pacific Hwy S, Federal Way, WA 98003 completely abused and destroyed my 2025 Camry wheel. Dropped the wheel for Tyre repair 09/10/25 around 4:30pm. Before leaving the shop I asked to be careful with the rim and take full responsibility about it. The wheel was dirty but zero damage and they probably didn’t pay attention that the wheel costs over $500 and had zero issues. They did scratches all over , causing plenty of dents inner edge and surface as well. They obviously used a metal scraper to remove the old weights ! The job has been done terribly wrong!!! They did not give me paper for balance result! They also have stacked weights, that’s absolutely crazy and a definite no no! Lazy and crazy job done! When I asked to show me the bala

I give this place 2 stars because after making an appointment online, showing up early, getting ignored for 3-4 minutes at check-in, and then getting told, with attitude, it will be “a couple of hours at least” for an oil change…We decided to leave and take ourselves to Jiffy Lube off Pacific Ave and had THE BEST experience there. I wish the possible wait time was communicated online because I don’t have “at least a couple of hours” to wait around for an oil change. Clearly this location is too busy to provide friendly, or even decent, customer service.

It was a great Pleasure to meet Pamela who help me out. She’s super friendly, kind, respectful. She definitely shines ✨ in that place helping out customers in and also on the phone we need more people like her elsewhere. Everything was easy great and I’m super happy with my new car shoes 🛞🙏🚗

I had my car towed to the shop near the end of the day on a Sunday for a new battery and an overdo oil change. I had an issue with picking it up on a later date. The sales associate was very kind and got me in that day and all work was completed by closing time. Very friendly staff. Hard working, thorough, yet quick service crew. Nice deals with decent prices for products and labor. And recommendations for future work labeled with how important they are. Definitely made my day a lot better. I would highly recommend.

I paid for four new tires, but all four tires installed appear to be used. I asked the manager to look into the issue because the tires were visibly dirty. The tread grooves contained dust, dirt, and small stones, which indicates the tires have already been driven on. The tread blocks show light wear, and the edges are not sharp like brand-new tires. This is not acceptable for tires sold and installed as new, and I am requesting this be corrected. I also have photos and a video taken immediately after the repair that clearly show the tires had been driven on.