Firestone Complete Auto Care

Recently I had a flat tire. I took the vehicle to Firestone. I was thankful that Irvine check to make sure that the tire was not just low but had a screw in it. He worked to make sure that a tire that was appropriate was ordered and delivered the next day. The next day I worked with Nathan who was also through and very helpful. I am very grateful for these gentlemen. This was all occuring while my spouse was hospitalized in the local hospital. I really did not need another thing on my plate; Irwinb and Nathan took this issue off me.

Been taking my car here for a few years now. Nathan and his team are super kind and have been very efficient the times I’ve gone in. You guys have given great service and I don’t feel like I’ve ever been screwed over. Super honest about short staffing and wait times, and the transparency with pricing and repairs is SO appreciated. Will definitely keep coming here!

Nate is helpful and patient explaining the car issues. Not pushy. Just helpful. Good with communication, even in a very busy shop environment. Reasonably priced when we have gotten competitive bids. We have taken multiple cars to this Firestone for years.

Worst experience ever for any Firestone ever. As a loyal Firestone customer across the United States this was by far the worst experience ever. Came in for an alignment, left with it worst than what it was before coming in. Rep says tech did not feel comfortable performing the alignment. Understandable, tech should of left it as it was and said they could not perform alignment, secondly as a service tech if you don’t feel comfortable performing an alignment or qualified to do it manager should not have them performing the job. Thirdly the tech that took my truck out for a test drive was speeding through the neighborhoods around Firestone over 45mph when speed limits are 15-20mph driving over the speed bumps at a high rate of speed. Truck has 4 cameras that record even when vehicle is off.

If it was possible to give this place 0 stars, I would. This has to be the most incompetent and idiotic bunch of mechanics I’ve ever seen in my life. I dropped my car off for a basic alignment issue that ended up being a little bit more, it was supposed to take one day to repair. Dropped it off on Friday, it is now Wednesday and the vehicle is still not done!! The reason this took so long you may ask? These “mechanics” messed up my car not one, not two, but three separate times. First, they dropped and shattered an important part unrelated to the job at hand and had to order it from someone and it would take a day to arrive. Secondly, they then lied and misquoted about the time of the part’s arrival and installation. Told me they ordered the part from someone they work with all the time,