Firestone Complete Auto Care

Service is great, I made my appointment the day before over the phone. They were quick for the oil change and tires rotation. They did a picture diagnostic of my tires to show me where are in use. That was pretty cool, with that I can plan on when I should replace my tires. Price for oil change same as Ford.

They cannot debug a simple issue & charge you for something random you did not authorize. They even kept my car for several days without touching it. I had to literally show them the issue and they still could not fix it. Instead of fixing the issue, they charged me 200 additional dollars for unwanted diagnosis. I had wasted at-least 10k here on same car. Now they say you should sell the car. Avoid if you have mechanical issues. I gave 2 stars because they can fix standard issues.

Customer beware and Service Writers be warned: I went here to get an oil change, tire rotation, and alignment (because I have a life time alignment with Firestone). Upon the completion of the technician's inspection of my vehicle, they told me I needed a new battery and serpent belt. They recommended the services of a coolant flush, fuel system flush, air filter, and cabin filter; all of which I had just completed 5k miles ago. I had the battery tested by AutoZone after their recommendations and it was perfectly fine. The belts were changed by myself 14k miles ago and after my inspection, it was perfectly fine. I am an ASE certified mechanic who was trained at Universal Technical Institution (UTI) and I have my degree in auto, diesel, and industrial technologies. (I don't waste my time wit

My wife dropped off the truck at noon, for a flat repair and/or tire replacement and added an oil change. They called her at 4:45pm saying they couldn't find the wheel lock key(last rotate was done in july 2025@ pebble creek firestone), not sure why that took 5 hours. Tire was pro-rated, they did not check the history and tried to charge me for mount & balance, even though i had purchased lifetime mount & balance. Got an oil change( i think) no sticker in the window, didn't reset oil light, tire pressures were not set, LF was 38, RF was 28, RR was 41, lr was 38. Door placard says 32. Oil is full and clean, washer fluid was NOT topped off and the tire replaced did not get valve cap until i went back and asked for it. They also gave us a quote for $1000+, but if you can't get the basics rig

I;m satisfied with the fact that they changed the valve stem in my tire. I'm very upset with them that they tried to upsell me a new battery when they never even checked the battery and they should have never been under the hood of my car in the first place.I was just there for a flat tire. They told me my battery was bad, and I needed to buy a three hundred and fifty dollar battery from them.I told them that I would not buy a battery from them.And I went about my business that day and then I took my car to autozone, and had it tested for the battery.And in order to have the battery tested, you have to take the plastic off.The top of the battery which was not disturbed or moved.So I know they never checked the battery and they were trying to upsell me.I will never go back to this fire ston