Firestone Complete Auto Care

This place is amazing and very affordable. Kristian was amazing with explaining everything that was wrong and answer all my questions in a way that I could understand completely. Best place to go to get your car fixed. I highly recommend this place.

I had all four brakes replaced and overall had a really great experience. Zach (Zack) was incredibly helpful throughout the entire process. He took the time to clearly explain the reasoning behind the work that was needed and walked me through the pricing in a way that felt transparent and fair. I never felt rushed or talked down to, which I really appreciated. On top of that, he was able to fit me in the same day, which was a huge help and not something you see everywhere anymore. My only complaint (and this has nothing to do with Zach) is that the waiting room still feels very much like leftover COVID guidelines, with very limited seating. I ended up standing for most of the time I waited, which for me wasn't a big deal but thinking about others who may not be able to stand around as lo

Kristian is the best. His professionalism is unmatched and quite refreshing!! He spoke to everyone with dignity and respect and had a wonderful attitude. He was confident and you can tell he knows his stuff! I scheduled to have my brakes checked and from the moment he called to confirm my appointment he was incredibly kind and thorough. He gave me an estimated time frame for my service and what would follow if I needed more work done after inspection. When he called to update me about my service he explained everything and put me at ease because my brakes were really bad. When it was time to close out he made sure to explain everything once more and made me feel like any questions I had in a the future he would be there to help. Great job Kristian and I highly recommend this location!!

I’ve had a great experience at Firestone in Hilliard. The team is friendly, professional, and makes everything feel straightforward instead of overwhelming. They explain what’s going on in a way that actually makes sense, and they don’t talk down to you or try to pressure you into anything. As a woman who doesn’t know much about cars, I really appreciate how respectful and honest they are. It feels like a safe place to bring your vehicle and trust that you’re being treated fairly. Highly recommend for great service and peace of mind.

AJ and Jake went above and beyond for me. The quality of the auto service was outstanding, but what I’ll remember most is the compassion, understanding, and kindness they showed by offering a significant discount when I really needed it and meant more than words can ever express. They truly made a very stressful situation so much easier to handle during a very difficult time. That level of generosity speaks volumes about their integrity and commitment to not just myself, but to all their customers. I left feeling respected, supported, and confident in the work done. It’s rare to find both excellent workmanship and genuine compassion in one place, but this shop has both. I’m incredibly grateful for AJ and Jake, and will absolutely recommend them to anyone who asks!