Firestone Complete Auto Care

I had a nail in my tire and stopped by Firestone for help. Ahmed was friendly and professional, and he was able to get it patched up without an appointment in a couple of hours. I walked over to Journal Square while I waited, which was convenient.

Great service as always! Paris & Jim (Manager) are very personable and knowledgeable. They addressed my automotive problem in a timely manner and the cost was very reasonable. Paris advised me to get the “lifetime” wheel alignment which in the long run of my car will be worth the value. IMHO ask him about it and you will find the warranty is worth it with the road hazards in NJ. Firestone is the place to go for fast, 7 days a week service you can trust! Thank you Paris, Jim for the GREAT service! Sincerely, Jim

The team is always so professional and helpful, and fast! I know the car will be taken care of well, and the team always give a full assessment and their recommendations in a friendly expert way and are non-judgmental in planning out how we can space out the work to fit my budget and keep me safe on the road. I never feel like my time is wasted, I came in with a punctured tire, and because we had the tire coverage from when I bought my full set, they replaced the tire immediately with no questions. No stress or interrogation, just solution! I tell everyone to take their car here.

The Manager James attempted to overcharge me for the service. I know this because I originally called the Willowbrook location where I made my tire purchase, however my tire blow out occurred in Jersey City. AAA could not tow the vehicle from Jersey City to Willowbrook so I towed it to the Jersey City location. I called ahead to schedule an appointment for the tire repair. I ended up wasting approximately 4 hours at this location, just to have a tire replaced. Additionally, this location was overcharging me on the proration and fees. Manager James was extremely rude and dismissive when I ask him to explain the charges. He made me stand on the side of his counter while he serviced six people before taking the time to help me settle my invoice, after my car was completed. I also called th

Had a screw in my back tire, they said it would be 2 hours (they were very busy) and it wound up being maybe 20 minutes. When I was going to check out and pay, they said Merry Christmas, it's on us today! I was blown away. Awesome experience. Will be recommending anyone that needs work!