Firestone Complete Auto Care

I went here recently for a tire change which went well until I got home and realized an extended warranty was tacked on to my bill without being disclosed to me. I called the store who offered to refund it but refused to do it over the phone which requires an hour round trip on my end. I also learned there’s an active class action lawsuit related to this practice so they know what they’re doing. Just shady, very disappointing that they attempt to take their customers money and then waste their time getting refunded. What a pain. Buyers beware.

Call early today and they were very accommodating in getting g me in today. Arrived and dropped off car early and when the service was completed was informed immediate. Very happy with the service I received. Will definitely recommend to others.

Appointment was available same day I called, staff was friendly and helpful. I have the lifetime alignment coverage and appreciate how easy it was to get my car in for service.

I went to get an oil change. The parking lot was pretty full so I thought I would never get in . But they were honest and said it would be at least an hour and a half wait time. I had a coupon to use and it was already applied when I went to pay which I appreciated.

It was easy to make an appointment. I did not need, but appreciated the reminder text. Your agent was friendly, efficient, knowledgeable and courteous. The price for the service was a good value.The service started within acceptable time of the appointment time, and completed with an reasonable time for the service performed.