Firestone Complete Auto Care

Came in for some tires, saw Alan, who is the freaking BOMB btw. My dude was knowledgeable, polite, not overbearing, and just had a trustworthy aura about him. Tire price was reasonable, I ended up getting an alignment as well because I hadn’t had one done in a long while. Whole thing came in with parts, labor, etc under 8 Bens for some of their top grade tires. But let’s get back to my dude, Alan. He’s single-handedly convinced me that when I need service, this is where I’m going and who I’m asking for.

Made an appointment for an alignment 2/9/26 at 3pm, get to the location and were told they have no air so they can’t do the alignment. While we understood it simply couldn’t be done because if the car goes up they wouldn’t be able to get it back down, however a phone call would’ve been nice being as we had to leave work early to get this done. So, we rescheduled for the next day 2/10/26 at 9am. Get to the appointment at 8:30 just to again, be told they still have no air and the alignment cannot be done. Again, while we understand it’s no one’s fault this happened, a simple phone call would’ve have been appreciated and would’ve given me a little bit of a better feeling to reschedule again. Instead we chose to go somewhere else. You wouldn’t be happy if you went to your drs appointment after

I was in N Charleston for a youth sports tournament and experiencing a bumpy ride. Brought my car in for diagnostic and found I had two very damaged tires. Alan and the crew were able to replace the tires and provide me a safe ride back home. I am thankful for their timely diagnostic and solution oriented approach!

I had a great experience at this Firestone location! The staff was professional, transparent about the pricing, and got my car back to me quicker than expected. It’s a relief to find a shop that provides quality service without the high-pressure sales tactics. I’ll definitely be back for my next oil change and tune-up!

Was skeptical about coming here because I thought they were going to be super expensive. However, Melissa was extreme helpful and knowledgeable. She found quality tires within my budget and was able to get them pretty quickly. She also helped diagnose the noise my wheel hub was making after the dealership said it was “fine”. 10/10 will be coming here again.