Firestone Complete Auto Care

When I called and made an appointment for an oil change, I was told I need to wait 1 hour. When I checked in my car at the appointment time, I was promised 1.5 hour waiting. I waited at the lobby for 1.5 hour, no technician even started working my car. When I checked with the counter staff, I was given the choice either to continue waiting or take my car back without service. No apology at all. Their triple promise includes Right On Time. This really disappointed me.

Wow! Their sales and service team members are great! They fixed my tire in record time, even with a full load of customers, and I didn’t have an appointment. It was even completed before the promised time. And Jessica, their Service Advisor, is a 11 out of 10. She helped tremendously on an oddball issue, and has amazing patience. I definitely recommend this store. My technician was great too, (didn’t get his name though) answered all my questions, and took great care with my car. p.s. The voice message says the store’s closed, but press 0 and it gets you to the Oakland store. It’s disconcerting, but once you get to the store, you’ll be in good hands!

If I could give this place -1 star I definitely would. The customer service from Jessica and some of the staff is unbelievable. The way I was undermined by the staff is unbelievable. My service was incomplete. I had an horrible experience and I’ve expressed my experience to the service supervisor to be called later and told “ it didn’t happen how I said it happened”, again undermined. I must say I will never bring my vehicle to this location again. After the service my lights were still on the dash. I was treated like a criminal. Which later had me very upset. I will definitely continue to bring my vehicle to the dealer

As a woman, it was so refreshing to have another woman at the counter. And the woman who helped me was so friendly and helpful! The technician squeezed me in before a longer service so I didn't have to wait very long, which is really appreciated. And the tech was able to patch my tire even though the nail was very close to the tire edge, and he could have decided to make me pay more to get a new tire, so I appreciate his honesty and hard work. The patch was $30, which felt reasonable. I will definitely come back again when I need work done. Thank you!

Brought my car in for a tire alignment and had a great experience. Gerald was professional, honest, and got the job done quickly. My car drives straight and smooth now—huge improvement. Fair pricing and excellent service. I’ll definitely be back and would recommend them to anyone needing an alignment.