Firestone Complete Auto Care

Exceptional Service from Ulises! I cannot say enough about Ulises! From the moment I walked in, he went above and beyond to make sure I was taken care of. Ulises was professional, honest, knowledgeable, and genuinely cared about my situation not just treating me like a number to make a sale like some places! He took the time to clearly explain my options, answered every question without rushing me, and made sure I felt confident in the decisions being made for my vehicle. His communication was excellent throughout the entire process, and there were no surprises! It’s rare these days to find someone who combines expertise with true customer care, and Ulises absolutely does. Because of him, I’ll continue to return to this Firestone location and will confidently recommend him to friends and f

I needed to get my vehicle state emissions done, so I called FireStone at 11:41, was told there was an opening the same day at 12, arrived a few minutes before, taken right away, and I was handed my keys by 12:27. When I walked in, I told the very nice woman at the desk I knew I needed an oil change, my regular mileage maintenance, and other things, but at this time I was not interested in getting these things done. I was not rude I simply let her know ahead of time. (I was just laid-off and only want to do the minimum - my vehicle is a 2024 and in great shape so I’ll be fine until I have an income agin). When my vehicle was done she did not try to up sell me or anything. She simply mentioned what they recommended I have done and that the prices for those would be listed on the bill. I pa

I called at 5:55pm to get an appointment set up very last minute as I just found out my tire had some bad damage and was about to go out. They got me in for a 6pm appointment even with their shop looking almost full of vehicles. Ulises helped check me in and gave excellent service. Robert was the one who performed the tire change on the car. From the phone call to check in, then actually getting the tire changed took less than 1 hour and they performed excellent service. Price was very reasonable. I would recommend this shop to anybody who needs tire service. I really appreciate Ulises and Robert for the help!

I needed to get in late to have an emissions test done for my car. Luckily, one of the inspectors was working till close and even though I got there close to closing time, they still made sure to help me out and in a timely manner. The gentleman who helped me initially, can’t remember his name, was also very friendly and helpful.

I’m coming back again to get my tire replaced. However, three weeks ago I came in near closing and was assisted with fixing another tire on my care that popped, very quickly. I was able to make it to my son’s daycare in time, so I wasn’t charged a late fee. I am so grateful for the discounts they told me about within the app, because finances have been very tough lately. Oh! Did I mention I interrupted their meeting and they still assisted me? Everyone here is so very patient and kind! Thank you Firestone! I’m many years older than my high school days, but this location has done me wrong since!