Firestone Complete Auto Care

I think it’s time I finally complain about this shop. It used to be great but ever since the new manager Kelly came around it’s really gone downhill. She seems like a great person but I think she lets the guys run her. I’ve gotten new tires here, lost my hubcap. I attempted a wheel alignment and oil change, they tell me my oil pan screw is stripped. They quoted me $1000 for a new oil pan. How is that possible? They tell me the last shop I went to had to have done it. Valvoline, who siphons the oil out could not have done this! I believe Firestone did it and lied to my face while saying “if it was my shop I would replace it” . They didn’t even do my wheel alignment that day because they rushed me out to valvoline. I called back to see if I could come back for my alignment and whoever was th

I had an excellent experience at the Firestone Complete Auto Care on Saddlebrook Market St! The team was incredibly friendly, professional, and efficient from start to finish. I came in for an oil change, and they also completed a thorough multipoint inspection, tire rotation, wheel alignment, and even replaced a light bulb—all in one visit. Everything was clearly explained, and I really appreciated how transparent and knowledgeable the staff was. My car feels great, and I left feeling confident that it was well taken care of. This location truly delivers first-class service, and I would 100% recommend them to friends and family without hesitation!

Phenomenal service from start to finish! The team at Firestone in Saddle Brook, NJ went above and beyond, and the whole experience was smooth, honest, and stress-free. A special shoutout to Kelly—she is absolutely the person to see. Super knowledgeable, friendly, and genuinely cares about taking care of customers. Everything was explained clearly and the work was done efficiently. I’ll definitely be coming back and recommending this location to everyone I know!

Excellent service, speedy repair! Had fairly extensive work done on my wife's SUV, VERY happy with our experience at this branch, SERVICE ADVISOR KELLY was amazing! Turned out my wife's battery tested below the proper level, the shop let us know. I'm super busy and nothing is more annoying than multiple trips for auto issues! Very happy to have everything needed taken care of during this trip!

Such an amazing experience considering , I had to get 4 new tires. Pricing was great! Kelly/front desk was absolutely wonderful to deal with. She knew all her stuff & extremely knowledgeable. The mechanics are great & my car’s running beautifully. 😃