Firestone Complete Auto Care

This Firestone in Southwest Ranches is a must avoid. I left my car for a simple tire patch and was told it would take two hours. Six hours later, my car was still sitting in the same spot untouched while everyone inside lounged around. They also charged a lady $165 for a check engine diagnostic you can get for free at AutoZone. Absolutely terrible service — you’re better off calling a tow truck and taking your car somewhere else.

Very disappointed. Definitely be ready to pay a higher price than your first quote. I called 2 firestones and they quoted be a similar (yet different) price on my oil change. When I got here she quoted me another priced around the same and she said she just threw in a $35 discount as well. Well wasn’t that nice? She took my keys and I left. I get a call apologizing saying they quoted me incorrectly and that my oil was more expensive. It’s the same oil I had last time. Then she said oh I’m sorry the oil change price went up. Now I’m basically held hostage because I have things to do and you already have my car. It’s unfortunate we live in a day where you feel you can’t trust companies or people anymore. I don’t know what their process is or what they tell their employees but I’m sure she wa

I came in for one simple thing: replace a flat tire and put the spare away. Without my permission, they performed a full alignment that dragged on for two and a half hours! The entire time, the employees dodged my questions, no one could give me a straight answer, and the manager was nowhere to be found. As if that wasn’t enough, they chipped the paint next to my door handle and never said a word about it. This place is unprofessional, careless, and dishonest. They do unauthorized work, waste your time, damage your car, and take no responsibility. If you value your vehicle, your money, or your time, stay far away from here. Here is how they “Care” for your car **UPDATE** After visiting this location, I had to take my vehicle to a Chevy dealer due to knocking noises. It was discovered

I came in and was greeted very personably, by BoB and from there it was a breeze. Everything was explained and understandable. It was one of my better experiences when get work done to my car with making offers and estimates etc.

Specified prior to service that I would be paying with in-laws check and was advised that it would not be a problem. If I would have been advised prior that they would not accept I would have gone to the bank. After paying uber to go to the location as they do not offer any pick up and drop off I was immediately told that the check machine may not accept my check even before running it. I asked to be taken to a bank or to my house and no help was given. My time was waisted not only did I advise them that I had to pick up my kids at 2 pm prior to dropping off the car but got a call 10 minutes before 2pm to say my car was ready. Very unprofessional as if I was told this in the beginning I would have gone to the bank first.