Goodyear Auto Service

This place sucks. I took my Tahoe in for an oil change. Agreed to have air filter changed bc it had been awhile. They changed it and it started making a sound I’d never heard before. I took it back in. They said there was probably leaves in it from parking under a tree. Mind you, I’ve lived in the same house for 15 yrs and park in the same spot every day. In the 10 years I’ve owned my Tahoe, This. Has. Never. Happened. Before. I took it back in to be fixed and they charged me $100. I was present when another employee asked if it was a ‘no charge’, so I know, they didn’t have to charge, they just felt like charging me. It’s not worth it to argue with fraudulent ppl, I just won’t ever go back and I don’t recommend anyone going there.

I went for an oil change to your store in southwest ranches after being recommended by and friend to do so. I had shopped around and when I called that store, the friendly greeting from David convinced me to stop in. David was equally as friendly in person as on the phone. The service was great, I didn't need to make an appointment and they took care of my car relatively quick. Will be returning for my brake service soon.

I stopped here for a tire rotation and good thing I did because one of my tires had a bit tear in it from hitting a curb. (Whoops!) Unfortunately the tire was not in stock but David was nice enough to offer to order one for me; what was above and beyond is that he called the Goodyear closer to my house and had them order the tire I needed which was much more convenient for me. Would still highly recommend this location and staff.

Scheduled an appointment with Enrique (super nice and educated us) to have 4 tires installed and aligned for 9:30am. Enrique ordered the tires in advance to prevent us from having to wait additional time. Arrived at the scheduled appt. Was advised once again the wait time would be 1-1/2 to 2 hours. Waited for 2-1/2 hours, was advised the car would be ready in approx 1 additional hour. Was advised by Enrique there would be a shuttle to take home if necessary. When asked for a ride, was told no one is here to provide the ride. Decided upon myself to Uber to work. At 2:02pm received a call the car was ready. Ending up to be a 4+ hour appt. When we picked up the car, paid in full, got into car and drove 3/4 of the way home to figure out the rear right tire had low pressure. We called

I had a 10/10 experience at this location. I was able to replace my tires and get a wheel alignment hassle-free. Shoutout to Chris for the assistance and the crew for getting it done.