Firestone Complete Auto Care

I stopped by the Firestone location off Jefferson and Olive in St. Louis because I was having issues with my tire pressure, and I have to say — the customer service was exceptional! Two gentlemen, T and Rell, were absolutely amazing. They were professional, efficient, and genuinely kind. They took the time to make sure everything was handled properly and made the whole experience smooth and stress-free. Great customer service is hard to come by these days, and they truly went above and beyond. Firestone is lucky to have employees like them representing their brand. I really appreciate the help and will definitely be returning because of the service I received! Highly recommend this location!

I recently had an extremely disappointing experience at this Firestone location. My car stalled on the highway, so I had it towed to their lot since their shop was already full. When I dropped it off, the front desk employee told me their diagnostic mechanic wasn’t available yet but would work on my car when he returned. On Tuesday, they told me my car wouldn’t start and couldn’t be moved into the shop unless I approved a new battery. I agreed, and they assured me they would call the next day with updates. Wednesday came and went—no call. When I called, they said the car still wouldn’t start and that I might have to pay about $80 for them to tow it from the parking lot into the shop. They told me to check back the next day. Thursday—again, no call. When I reached out, they told me the car

T answered my call and my prayers. It was 6:30 on a Tuesday night and I caught a flat on the highway and found out my new to me truck did not have a spare. Luckily I had tools and a buddy. I called a couple places supposedly open and one answered and didn’t have it. So I get to Firestones number and call up. A gentleman named T answered the phone, I quickly told him I was stuck on the side of the highway and needed to know if he had a tire my size. He stopped whatever he was doing and quickly found he did and I said I can be there in 10 and that gentleman said cmon down! So I got down there, super nice guy like he was on the phone. He took the tire back and at first we didn’t see anything in the tire, so this man even tried airing up my tire to fix it and potentially lose a commission on a

Reggie and the team at St. Louis Downtown Firestone helped me out when my vehicle suffered a flat due to a road hazard one block away while trying to drive home after a STL CITY SC game. They were kind, communicated clearly, and were able to fix the problem efficiently (late on Saturday afternoon). I was very pleased with my experience.

I didn't get any services done or scheduled has the gentleman that wanted to answer the phone seems quite arrogance and wanted to just to procedure which is very unprofessional. I told him before putting me on a schedule I would like to know how much it would cost to have my tire plugged or repaired. He then wants to tell me the cost of a plug in your tire is $31.18. that is simply ridiculous and for the person that has no knowledge in the automotive industry that is complete highway robbery at its finest. I suggest anyone and everyone that uses this location on Olive once Firestone gives you a price pick up the phone Google it or simply call another shop because the way he acted as if they take hundreds of dollars away from people every single day. You might not have lost them all but you