Firestone Complete Auto Care

Rick and Phillip were outstanding! It was awesome to work with them. They were very informative and answered all my questions, and more. Rick was accommodating to my needs and provided great service all the way around. The entire staff was professional and respectful. This is the type of atmosphere a customer can get use to. The staff has set the bar high for excellence service we can appreciate and love.

0/10 do not recommend this location, I would give 0 stars if I could.. Front Desk Representative Trenton and Mechanic lacks communication. Charged me for a wheel alignment that I did not receive due to “ mind not being here today” “ it’s been a long day”. Waited there 2 hours just for the mechanic to say he couldn’t do it but didn’t communicate that to the front desk. Then stated they couldn’t give me a refund and I would have to call cooperate to get one. Please seek elsewhere if you can because this place shouldn’t even be a last resort! They play with people’s time and MONEY, lack communication & are unprofessional.

This is my third attempt to get my alignment done at this location. I purchased the lifetime alignment plan and the first alignment was great no issues. The first time that I made my secondary appointment I waited almost 2 hours for my service to be completed and was told my vehicle still hasn’t been serviced. I rescheduled for a later date hoping for a better turn around. The next appt, I arrived on time again and was told it would be approx 2 1/2 hrs until my car would be serviced due to multiple cars ahead. So I rescheduled again for today, Jan 15th for 8am, the earliest appointment so that I can get in and out in a timely manner. I arrived on time again for my appointment today, and after waiting for the attendant to be ready, I checked in and waited. I was the only customer there, 2

I’ve been a loyal customer of the Waldorf, MD location since 2007 and have purchased numerous tire packages over the years. Today, I purchased four new tires for my wife’s truck, and as usual, the price was excellent. Store Manager Brian and his assistant Trenton are always attentive and committed to great customer service. 5 stars! Professional, knowledgeable, and very reasonable — especially for someone on a budget. Thank you, Firestone Waldorf, for consistently delivering outstanding service!

Rick was at the service desk when I brought in my company vehicle for an oil change. He was very professional and courteous/a positive reflection of the Waldorf Firestone. I will always seek out Rick when my ompany or personal vehicle requires service. Additionally, John helped me out one time before; His disposition and professionalism were on point as well. Shout out to both of these gentlemen