Firestone Complete Auto Care

I’ve seen a lot of growth with Ms. Nicole since she first started working at the Firestone Williamsburg Store #785533. Although I had concerns early on, she didn’t let that discourage her and stayed the course. She kept me informed throughout the entire process, and her professionalism and improvement really stood out. I appreciate the effort she put into making sure everything was handled properly.

I was very lucky, I am a Home Health provider and got stuck yesterday in attempt reach my patients. Tow truck came and I felt something off after. I got very lucky that Firestone had an 8am appointment for and even though I ran 8min late they were so nice. Of course that is no excuse to being late but given the icy conditions they were still willing to accept my car even with the time set back. Kyle was very professional and a quick assist. My car is all set for the road and for me to get back to my patients. Thank you to the Firestone team who worked on my car.

We have been using this Firestone location since moving to Williamsburg a few years ago. They service our personal cars and our company cars too. I just took our 4Runner in to the dealership for an oil change and they wanted to do the brakes as well. I called firestone and the quote provided over the phone was much cheaper and they were able to get us in the next day. They are open on the weekend which is always convenient, and have always been fair and honest.

I made an appointment a couple weeks ago and arrived for it a little early, but the took me in and immediately began working on my vehicle. I needed brakes on the rear wheels to pass state inspection and the technician took me back to the car and showed me exactly the situation. That has never happened in my 53 years of driving. My front brakes were still w/in acceptable limits, but would soon need replacing as well. Because I knew I was in professional and honest hands, I had all brakes replaced. I was very pleased.

Difficult to get timely appointments. Short staffed it seems. Unable to check front end alignment without preforming an alignment. Dealerships can do that simple task. Did not read check engine codes as requested. Or, did not report findings on invoice. Waiting area is uncomfortable, in direct sun, WiFi wasn't available.