First Call Towing

Hands down the best customer service - diesel F350 needed to be towed & I was 1.5 hrs away from home on a Saturday- company operator was very kind & helpful. Michael came out right away and even offered to tow the truck all the way back to my mechanic of choice for a very reasonable rate!

A very nice young man came and picked up my most treasured vehicle that cost a year's pay. He took two fobs to make sure he could move the car. Only one fob ended up with the dealer. I contacted First Call and they were very concerned and caring. I appreciated that. They took me seriously and helped me with the issue. I appreciated the caring attitude and their serious attention and help. Great people who own this business!

They park all 3 flatbed trucks in the trailer park blocking the lane to drive through everyday. Very unprofessional and rude. If this is how they are outside of work I can bet they are just as rude and unprofessional at work.

First off, my road side assistance is kinda dump, I’ve had to use it 3 times now over the last 5 years and each time the get a towing company that’s like an hour plus drive from where I am. This last time I was downtown Lansing, and they got someone from battle creek… but that’s a bad review for them not these guys. The drive got there really fast for how far he came from. He did great getting my van load on the truck bed quickly but with care. I was able to ride in the cab with him and tell him about the van troubles and he was able to confirm my suspicion on what the problem was. My alternator went bad.. Bug shout out to these guys for what they do, it was a cold night to be out, and they just smile and help get you home. Thanks again!

The first time I had them tow a vehicle, they were great. The second time, I scheduled a tow for a later date (when my preferred shop would have time to check it out) and First Call didn't show up. No one contacted me to let me know they wouldn't be able to keep my appointment at the scheduled time. I called 10 minutes after the scheduled time to inquire and the dispatch lady was short and irritable with me. She said they wouldn't be able to come for another hour, so I had to call someone else. I would not have a problem if I had just been notified in advance that they couldn't keep my appointment. Apparently that's too much to ask.