First Star Towing Inc. - New York

SCAM SCAM SCAM!! Just a horrible company to work with. Gave me one price on a contracted load, then showed up and the dispatcher did not tell the driver what all was being loaded (I gave them exact loading info and exact weight). Driver refuses to do the load unless we increase the price. I spoke to 3 different people at this company explaining what's on the load the day before. They knew what was on the load and decided to up-charge me anyways because I had no option but to accept. Once he was unloading, he refused to show me proof that the property was unloaded (I still have no clue if this was actually unloaded or not). I told him I would not pay unless I see proof that it was unloaded, and he threatened to steal the equipment and take it to his yard! I hope the extra money was worth

Caution I recently had a very frustrating experience First Star Towing and wanted to share my experience to warn others. 1. I called First Star Towing for a quote only. After receiving the quote, I explicitly informed them not to proceed with any towing service 2.Despite my clear instructions, a tow truck from a different company arrived. This company bore a different name than the one we contacted, adding to our confusion. 3.The tow truck operator did not inform us if they were sent by our insurance company. We should have verified this, but the expected a tow our insurance. 4.After towing our car, the driver demanded a payment of $400, claiming that our insurance would reimburse us. This was surprising, as we expected the insurance to handle the payment directly. 5.An argument

I called these company to remove a car blocking my driveway. The dispatch who spoke to me while half asleep told me right away--45 minutes later the truck arrived. The driver immediately had an attitude so I kept calm and allowed him to take the vehicle. He walked around the car for several minutes, jumped back in his truck backed up and paused for several more minutes. It's now midnight. I went over and asked him what's happening and he got an attitude again just tell me he can't do tow it with that truck so another driver was dispatched. I'm upset now but kept calm. I asked him how along will it take the driver to get here and he started arguing with me and blatantly told me I can cancel the service if I want. What kind of a horse's head doing business would behave like that?! Well, I d

When we got a flat tire during a crazy rain storm, we immediately called AAA. But, no towing services were available or willing to come out in the horrible weather…until First Star Towing. Wish we had tried them first! Professional, efficient and very easy to work with - will definitely keep their number close! Highly recommend.

Driver was professional and courteous upon arrival. Once I made contact with them, they were out to me within 30 minutes and quickly took care of getting me and my vehicle where we needed to go. Pleasant experience and will use again!