Flatirons Subaru Service Department

Brought our 1-year-old Forester in for rodent wire damage. Dealer recommended replacing the entire bulkhead harness for $6,500. An independent shop in town repaired the single damaged wire on the spot for $150 and the car has been fine since. Disappointed that a routine repair option wasn’t disclosed before recommending such an expensive replacement.

Shout out to Freddie for the great communication and the assistance he provided in getting us back on the road as quickly as possible. Thank you for your kindness. Also thanks to Claudia for the shuttle service! Made our day so much better.

I had the most perplexing experience this week at Flatirons Subaru where I have been a loyal customer for the last 9 years. I had an appointment scheduled for 8 am Monday. I dropped off my car and was told if I stayed they would look at it in the next couple of hours and if I left, sometime in the afternoon. I didn't get any updates so I got in touch with them in the afternoon and was told they couldn't get to my car until Tuesday morning. I didn't hear anything from them all day Tuesday. I contacted them at 3:57 pm on Tuesday and was told they hadn't looked at my car yet and promised to look at it first thing on Wednesday. Again, I didn't hear anything from them so I gave them a call at 11:51 am on Wednesday. The person I spoke to said they hoped to look at my car in about 3 hours. I aske

Service was incredible and I was so impressed with the communication throughout the time they had my vehicle. Loved the report that gets texted as well. Amanda in the service center was amazing, she exceeded all my expectations. The tech Alyssa did a great job as well everything drove well when I picked up my car.

They did the oil change I requested for 138$ They did not get 5* because their reps think CVTs never should be serviced. I have a 24’ crosstrek. Subaru of America recommends it to follow the extreme service protocol based on my lifestyle. This Subaru dealer recommend against what SoA recommends in a way that will severely impact the customers wallet.