Flow Honda of Charlottesville - Service

I had a 7:30 appointment this morning. Dropped the car off last night. 5 hours after the start of the appointment they still haven’t even looked at the car. I could have used it this morning if they weren’t even going to look at it for 5 hours. This is not my first negative experience with the service department. David Sloan said they were very busy and it wasn’t a priority because I dropped it off and wasn’t waiting with the car but it was a priority for me. They’re doing their best to convince me not to buy another Honda.

ZERO STARS!!!! I swore the last time I took my car to this place, I would never go back. As luck would have it, my regular auto service company couldn't see me and I needed to take my car in right away because it would not start but was not a battery issue. After they had my car for 3 hours they called to say that they could not get my car started to move it and start a diagnostic on it and that it burnt up 2 jump boxes. They wanted to replace the starter in my car and the battery and then "go from there." I didn't agree with doing both of those things especially if neither of them fixed the problem. They offered to replace just the starter first to see if that work and if not then replace the battery. I was quoted $1960 for just the starter itself not including labor or taxes. I m

Easy to book appointments. Like most dealerships service seems pricey.

Surprised me! Had an 11:00 appt for an inspection. Was outa there by 11:15 👍🏻

Kenny is the Best! Friendly, respectful, knowledgeable, and will come outside to point things out, or assist you with your car.