Flow Toyota of Charlottesville - Service

Vanessa has been my service advisor since going to Flow Toyota in 2022. She is very prompt with communication, kind, and honest. I have appreciated her timeliness and patience with me. All my services are done within my requested timeframe if not earlier. She gets things done and will keep me informed along the way. As a woman it's hard to find trusting, loyal and honest people in this industry so I am happy I found her! So far I haven't come across any issues with them. Scheduling hasn't been an issue. Even the shuttle drivers are nice and respectful, especially Vince. He was pleasant, respectful and funny which I appreciated! I would recommend going here for services!

Impressed by the service driver, taking the cars-Very friendly. Jason at service desk was kind and tried his best to assist with all my questions. Mechanic was efficient with video update. The waiting room was very clean. Coffee counter missing napkins or paper towels besides that- bathroom was exceptional-

I had a great experience at Flow Toyota thanks to Ben. My trunk wouldn’t open and my car brakes were making a strange sound. Ben and the service team quickly identified both issues, explained the solutions clearly, and walked me through my options in such an informative and kind way. My final bill even came in lower than the estimate. I truly trust this team, and I especially appreciate Ben for making the process smooth and stress-free. Highly recommend!

I just got fabulous service. Vanessa, a service advisor helped me thru a snafu with brilliance! We ran into a dead end over a part, she used her head and found a quick solution. Saved me lots of time! I cannot recommend Vanessa more highly. She works with the customer in mind. Made my day! George Davis

We have NEVER had an experience with Toyota like we did this morning, and so I know that Toyota expects more from its service departments. Our daughter, an out-of-state student from Texas, took her vehicle in for routine 80K service to Flow Toyota. According to the factory service manual the visit should have ONLY included replacing the engine oil and filter and rotating the tires. Fluids should have been inspected and POSSIBLY adjusted. Instead, my daughter was told that ALL fluids would need to be flushed and replaced AND that she would need new spark plugs. They would need to keep the car all day (but they could put her in a rental car), and it would cost approximately $2500. All of this was BEFORE any type of inspection of the vehicle. Thankfully, my daughter thought to call my husband