Fort Collins Nissan Service Center

I took my Nissan LEAF to Nissan of Fort Collins for its 6 month checkup, and the experience genuinely made me regret buying the vehicle from this dealership. Based on this service visit alone, I would no longer recommend Nissan of Fort Collins to anyone. Before the appointment, I called to ask whether I should wait or drop the car off. I was told the service would take between 45 minutes and 1.5 hours. Instead, I was stuck at the service center for over 4.5 hours for a routine tire rotation and inspection. There were no issues with the vehicle and no complications. For context, a standard 6 month LEAF service typically includes: Tire rotation: 20 to 30 minutes Multi-point inspection and basic diagnostics: 15 to 20 minutes That puts the normal total service time at 45 to 60 minutes. Ev

UPDATE 9/16/25: Per the response to this review by the Service Manager: Ryan, I returned your call immediately, but had to leave a message as I’m sure you’re very busy. As you requested, I sent you an email with additional information and details. Hope to connect with you soon about this. …………. I have been a loyal customer of Fort Collins Nissan for over 10 years, both at their previous location and now at their current facility. The quality of vehicle service has always been excellent, and historically, the customer service experience was equally strong—friendly, approachable, and welcoming. In recent years, however, my interactions with Tim Brown, who I understand is the service manager, have been consistently disappointing. Unlike the rest of the team, he does not present as approac

Brought my vehicle in based on their recommendation of a potential transmission fluid leak. Made appt for 1:30pm. Got checked in, sat for nearly 3 hrs and was told their mechanic had no time to work on vehicle. I asked why I wasn’t made aware of this and they let me sit for 3 hrs without giving an update. All they said was sorry for the miscommunication. Made appointment again for the next day, this time arriving at 11:20am. Got checked in, same techs aware I was back. Sat in waiting room. 1:30pm no updates. Walked to service desk and same girl who checked me in day before said she go ask mechanic. She came back and said work and test drive on leak would be done by eod. Shortly after 4pm I get a text message from them (rather than walking out to waiting room to talk to me) stating my

Update on my Review: The service manager Ryan reached out to me and was more than willing to work with me on the issues I had faced. The fact that they did their due diligence and listened to the audio conversation between me and the service tech was really great. I appreciate the team helping me with the issues that my car was facing and also giving me recommendations. I am hoping this level of service , understanding the customer and helping clarify their questions continues. Old review: I normally don’t write reviews, but I felt obliged to do so this time.The service was great when they were in the old building. The service tech were very patient answered all questions . After moving to the new building I have had bad experiences. They seem to have no patience to even to listen to the

I can not speak highly enough of the service representatives in the service department. Everything is explained thoroughly, and the up-to-the-minute text updates are awesome. It's like to personally refer anyone to Darian for all your automotive needs, but all the reps are incredibly knowledgeable.