Fort Nissan of Columbus Service

The service desk staff were very welcoming and professional, which I greatly appreciated. However, I was disappointed with the wait time for my oil change. I had a 9:45 appointment, yet it took about two hours for the service to be completed. During that time, I noticed another customer who arrived nearly an hour after me for the same service was finished before mine. Clearer scheduling or prioritization would help ensure customers with appointments don’t experience such long delays.

7/21/25 Update: Left a message on 7/17 as requested by the responding manager. No call back. I towed my 2004 Nissan Armada to Nissan Service after it broke down on the highway. On June 30, I spoke with Roy and requested a diagnostic. He called back and explained that the battery, some sensors, and recalls needed to be addressed first to determine if those were the root cause. He advised me to consider the high mileage before investing. I appreciated the advice, but approved the $1,200 estimate for repairs, hopeful this would fix the problem. We agreed that once those repairs were complete, he would reassess the vehicle and let me know if additional issues were present. I never requested a rush and had alternate transportation. Still, I followed up on July 1 and 3 as Roy had provided some

I waited for my vehicle to be serviced. The service tech was welcoming and the wait was not very long at all. The service at this facility has always been superb.

My experience was great! The time frame was exceptionally quick, staff members were friendly, knowledgeable, professional, and on time. I loved the inside vacuum. Noah did a great job!

Always friendly. Ashley went out of her way to sign me up for Nissan Rewards to make sure I got credit for my vehicle repairs. Work is always done on time, and usually earlier than promised.