Fred Loya Insurance

This insurance company is awful. I always pay our payment on the due date, I even get a text message reminding me to do it. I got the same text last Wednesday letting me know that the insurance payment is due in five days. Today is day five I called to make my payment and they say “ Your policy has been canceled because it is a six-month renewal. It was due yesterday.”. I explained to them that I received the text message. I was able to even show it to them from their own company, telling me that it was due in five days, I was trying to make the payment on the fifth day. They cannot reinstate my policy and only offered to rewrite A new quote, but my 2020 would not be eligible for full coverage. Of course, managers are available. Worst customer service..

They don't own up to their word. Was told I can make changes to my policy at any time, then they turn around abs say I can't. I was told that I was going to pay a certain amount and it came out as more money. They show in their records that I'm charged the amount I was told by my bank statements proved otherwise. I was being charged $8 more for an unknown reason cuz they can't explain it. I was told that adding my other vehicle would make my monthly payments to down for multicar and now they are telling me that it'll go up. Highly disappointed in this company. I'll never do business with this company again.

The customer service representative Mireya needs to work on her attitude, when I went in to make a payment she gave me an attitude and seemed as if she was bothered by something as if she didn't want to be there. If she doesn't like her job she could easily quit but she shouldn't be taking it on the customers who thanks to them she has a job.

Was told some parts of the policy was included in the price when in reality I was getting charges $60 extra a month in addition to $36 in charges I did not authorize to be added supervisor Alicia did nothing to correct this and gave me a number to call that no one answers the lack of professionalism and the fact that they add additional charges you don't approve is shocking save yourself the trouble and don't do business with these people you can get a better deal at so many othe places that don't intentionally rip off their customers and will actually have someone there to help you when you call

Been coming here for about a year now I am a frequent caller and sometimes late , but Erik always helps me out no matter how many phone calls or questions I have , super straight forward , and makes it happen Thank you always Erik!