Fred Loya Insurance

First off if you're reading this, I'm sorry you have to deal with these crooks. They have been the worst insurance experience ever, if you have to deal with them because someone with cut rate insurance hit you and is at fault, then just settle in for at least 30days of being ignored and lied to. Make sure you listen to everything they say because they will try and trick you into acknowledging events that didn't happen. They're awful and will treat you that way. Good luck.

Loya Insurance are crooks and bullies! Their insurance hit me, tried to run, then tried to pretend it never happened even after he was shown the camera footage. Loya insurance then ignored me for a month after making me dance around with 3 different adjusters that all said different things. They then evaluated the damage and praised the loss by picture, and ran a carfax with wrong information about the car. After that, they decided that the loss was only worth $872 and sent the carfax report that had cars with more mileage in worse condition for around $5k the lowest being $4,995 and the highest being $5,995. They then only gave us 3 days to reply, or they would determine our decision by default and close the claim. However, they didn't answer our emails or phone calls until after that dea

Jessley was super nice and respectful. She helped me with what I needed and I was so grateful. Jessley was super kind whole process. Super quick and made the process so easy to get full coverage. Even though their company rules make me feel iffy she made me feel safe. I love Jessley and I will stay with fred loya now.

WARNING. DO NOT WORK WITH FRED LOYA. All the branches in least Fort Collins are very VERY unprofessional. We had ran into a situation where I had gotten in an auto vehicle accident, and having them try and “help” me was the most TERRIBLE experience ever, mind you I have full coverage on my vehicle through them. They declined coverage, and absolutely HAD NO CLUE on what to do next and the next steps. I DID THEIR JOB for them and explaining what happens. The people that works at the branches absolutely have no clue what their doing. I think they should most definitely not be working there. The girls that I talked to were air heads not knowing a word that was coming out my mouth. I didn’t have the time nor day to talk to air heads nor explain what their job was, I had to speak to their manage

Lazy Lazy Lazy!!!! They said they would call to let ENT know I have insurance well they have not! I gave them a phone number 2 addresses a fax number and they lied and said that ENT hung up on them ! I called ENT and told them what they said they laughed and said they don’t hang up on people. . DO NOT GET INSURANCE THROUGH THEM!! THEY SUCK! Olivia and Jess lie about everything! And now they won’t refund me .