Fred Loya Insurance

If I could give 0 stars for Fred Loya and this office in Lockhart I would horrible customer service, they never call back and the only thing they no to do is transfer you to another dept. or call and hang up on you. If you are thinking of getting them for insurance you are better off without any because it is basically the same.

This place needs to be shut down, first off I have had little to no response from anyone about my claim against one of THEIR insured drivers in over 2 months. I have called numerous times and have been told they can’t do anything for me. They keep bouncing me back and forth between adjuster to adjuster. This should’ve been resolved over a month ago. They do NOT care about you, I spoke to my first “assigned” adjuster over the phone and she couldn’t explain to me why no one has reached out, I explained it had been a month at the time and she showed no remorse talking to me as if I did not matter what so ever. Then she rudely told me she was not my adjuster anymore and I had been assigned to another person. This happened 2 months ago and she has yet to contact me with anything regarding my cl

We got a quote for full coverage . 80$ cheaper than Progressive a month I now pay. You gotta tell them the year and miles for the vehicle , which imparts condition . They just said needed an inspection for the full coverage on truck . Ok here we come. Truck is old but has a lien on it so I must have full coverage. Lady looks at truck and says paint is yuck because it’s flaked in many places no insurance for you . Probably too many dents too though it’s never been wrecked. If your vehicle is kinda a bucket don’t go down there for full coverage. She should have asked for condition when giving the quote . It could have been communicated , it was important. We left unhappy for wasted trip.

I wasn't a customer for long but they're friendly and get you a fair price for insurance. One thing I didn't like that gives it 4 instead of 5 stars. I specifically asked for roadside assistance. Little did I know that I was given roadside assistance reimbursement in case of breakdown and the coverage was so small you could get maybe 10 miles. That's not the roadside I asked for. I asked for roadside assistance which apparently at Fred Loya is a membership program that I was not set up for. Very upsetting at the time of my breakdown. Other than that it was easy and good experience but if you want roadside assistance make sure you aren't getting the basic package but that the actual assistance roadside assistance would be expected.

The commercial claimed that they could save me hundreds over my current insurance, with progessive. I have no tickets or accidents on my record. Their quote was $400 more than what I am paying now. I guess it doesn't pay to have older, paid off vehicles. Not impressed!