Freedom Collision of Kingsport

Randy and his team have always done a great job repairing our SUV. They are communicative and professional, and the price is competitive.

Such friendly staff. Great work and there was no wait time. I travel for work quite often and they let me call and let them know when I could drop the car off and had me come in and I didn’t have to wait all day. They took care of it right away!! I will refer them to anyone I know that needs their services

I got into a wreck and it wasn't my fault and the insurance company said it was totaled. It def wasn't. It was drivable. If add a pic if I could cause I'm very confident that it's not totalled. I took it to one body shop and they lied and added a bunch of random stuff to the quote. So I took it to freedom thinking okay I'll get another opinion and if they also say it's totalled then whatever. Well they told me it would be the beginning of the next week so like 4 or 5 days. Then two weeks ago by then another week and they told insurance they were 75% done with it and would be done within the next couple days. Another week goes by. This whole time I've drove by every day and my car hadn't moved at all. It's backed up with the bumper facing the wall and the back bumper is where the damage is.

I called ahead of time to see if they would do a eastimate even though I didn't know my claim number. Said it was fine to be there before 11. So I race from bristol to there just to be told to come back with a claim #. Unprofessional .

They did a fantastic job repairing our bumper, sensors, exhaust. You can't even tell that we had damage. They matched our paint exactly and that's Awesome because we have a 2014 vehicle. All work was completed within a reasonable time.