Gabrielli KENWORTH Truck Sales, Ridgefield Park NJ

I have spent over $20,000 at the Fairview location for service and parts in the last 9 months. The customer service is courteous when servicing customers. When I order parts they always call me when they are in. Recently I ordered parts from Ridgefield Park. My experience at this location was poor. They never called and when I did I was told all parts were in. When I went to pick up the parts the front desk chastised me for not reading a small sign indicating to pick up the parts in the back. When I went to the back I was treated rudely by the clerk. Then mysteriously they could not find all my parts. The Ridgefield Park team needs to take some customer service training from Fairview.

The staff is great in this place, especially Carlos & Miguel, who are experts in whatever you need for your truck. Very professional and will help you until you are satisfied that you accomplished your mission! I would recommend anyone to pay them a visit you will be greatly treated with respect. Also you can always call ahead and just pick up your parts and pay by phone or once you get there. Either way your order will be ready and waiting for you.

Friendly sales reps and cam find most parts

If I could give no star I would. My unit went down E290 campain and injector faults. I Have 30 Paccars never paid for a injector cleaning JD and Jason feel customer should pay. Then they drop and clean DPF send to an outside vendor.... odd can't afford proper tooling... DPF comes back and my truck is back together after 2 weeks of waiting. Only for it to break down 3 more times DPF "issues" they stole my DPF and DOC put a painted non OEM on my unit. Long story I am stuck 3 tows and 20k later. They wash their hands and offer $900 to help off set. Crooks!!! be aware of This dealer, they will lie and steal from you.

Usually have the parts in stock or can get them fast and the parts guys take the time to get the right parts