Galaxy Toyota Service & Parts

After many days of shopping and many different toyota dealers I landed in Galaxy toyota and met with Jim. Immediately I knew I would be buying the car from this gentleman. He listened to my requests answered all of my questions thoroughly and has followed up a few times to check in and see how i like the car. Well I LOVE THE CAR and the service I have received from Jim and the team at Galaxy have been top notch. I drove 30 minutes away when there was a Toyota dealer in my home town and I am so thankful I did. I highly recommend Galaxy Toyota and definitely go in and ask for Jim he is a great guy!!

The servicing of my 2023 GR86 was handled impeccably by my service manager, Tristan Hardin. He went above and beyond to diagnose an issue with my tire pressure sensor programming that multiple other advisors and shops couldn't figure out. I was kept up to date on the progress via phone calls and texts. My experience was very positive and I really hope to receive this level of customer service again in the future.

I brought my Toyota here for its first oil change and maintenance since I purchased it at Galaxy. Although the work itself seemed to have been done satisfactorily, there was zero communication between my service advisor (Bob) and I. When I arrived, he was on the phone and was unable to check me in so another advisor did. He told me it would be about an hour wait, hour and a half max. I waited about 1 hour and 45 minutes with no update until I went to inquire about the status of my vehicle. Again, my service advisor was on the phone and didn’t even acknowledge that I was standing in front of him. Finally, someone asked if they could help me and I explained my situation. After looking into it, the employee found that my car had, in fact, been finished and my paperwork had been sitting on Bob

I brought my car in for a paint peeling issue. My service advisor, Phil Dahrouge, was great to deal with. He even had an issue addressed with some residual stickers behind the door handles. The car looks great! I received a loaner while the car was being serviced as well. Because of this experience I would 100% use them again.

Service staff is horrible to deal with. They are rude and have no curtesy.