Galles Chevrolet Service Center

I am very disappointed and will not return to the service department as we went in on Monday got our oil changed and tire rotation took an hour and a half which 20 minutes of it our truck was just sitting done and nobody came and got us or told us any information on the truck when we were out to lunch. We saw a note on the paperwork. They handed us that said we had a leak and They recommend getting a new tire so I called. I talked to the service manager and he said it was their fault as they did not communicate the leak to us so he told usto bring it back. I brought it back yesterday and was told it would be a quick process and that I could get a loaner car. it was six hours to Have them getting a new tire as we were waiting to get the loaner vehicle we were told we needed our license a cr

Dropped off my vehicle on 12/26 because the check engine light was on. I knew it would need a water pump only through a diagnostic check at Auto Zone. When I arrived at Galles, the service rep (sweet lady) said they would have it about a week. That was it, really no further explanation there. Throughout the entire time they had my vehicle, no courtesy calls of progress. I received an email asking to approve services, but I wanted to talk to someone about it cause it should be covered under warranty. I called 4 times and left two voicemails. The followthrough is horrible. I am used to Rich Ford where a Service Advisor would call and give updates. Upon picking up my vehicle on 2/7, they pulled it up to the front, the guy jumped out and gave me my keys. He actually left his dirty floor paper

I’ve been to this dealership many times for my servicing, and this has been the far best visit I’ve ever had. Everybody seem to be friendly and helpful. I was very impressed with Ken because he kept me apprised the whole time gave me the report of my vehicle and the things I need to watch until my next servicing extremely happy.

Ken Winter was great! Extremely knowledgeable and helpful. He explain everything to me and I appreciated the details. I have had great service every time I've taken my vehicles to Galles. I would recommend Galles to anyone looking to get their vehicle serviced, regardless of the make.

A 30 minute oil change turned into an hour and a half. The staff were pleasant just way too long for an oil change. Don’t tell me 30min and take 3 times longer.