Gandrud Collision Center

Went to them since I bought my vehicle from Gandrud Nissan. I was given. 5 min estimate and the guy took pictures of the damage fairly close to the vehicle. They estimated 6 days. After they had the car he tells me he didn’t notice the headlight housing on the damaged side was cracked yet when you look at it with the naked eye you can see see a chunk of it missing. He said that was going to delay it maybe a day. Then we had a snow storm and that turned into 2 days. They have now had it 4 days more and it is still not finished yet. It sat at the service department for “calibration” all day Friday and he didn’t check on it until I called at 2:35. It hadn’t even been assigned to anyone and now I have to be without the vehicle over the weekend with no guarantee it will even be done Monday! The

Estimate was 6 days. It has now been 3 weeks (14 business days with the holidays). So what I thought was a $36 rental cost (after insurance) has now tripled with no explanation why - zero communication from Gandrud. WILL NOT BE USING THEM AGAIN.

I had front end damage to my car from a previous accident. With working with the insurance adjuster, I chose to go to Gandrud Collision Center. The mechanics looked it over and gave me a few establishments of what it could cost with just looking at it for a few minutes. They said that they would know better once they got into it. Then I called my adjuster and he set up for a rental car. They said they were fixing it. So I waited about a month, which I was told to wait for a call back. I talked to Gandrud, which told me that they cannot fix a car that was totaled per their policy. I could come in and pick it up and give them the rental car, they would return it for me. I had to pay Enterprise close to $200.00 out of my pocket, a month has passed. Gandrud told me that they cannot get

Buyer beware! We made a mistake and backed into someone's truck, yup we screwed up. I told the owner of the truck to take their vehicle wherever they would like to get an estimate to get the truck repaired. They unfortunately took it here. The owner of the truck explained the situation to the employee (I will spare his name). Said employee took photos and wrote up an estimate. The owner emailed me the estimate. I said ok, I will pay this out of pocket. Take it in and I will pay the bill. The truck got fixed, said employee emailed over the invoice to the owner and it was 2.5 times what the estimate was for! I was born at night but not last night. I immediately called and spoke to said employee and he told me that the bumper, bumper brackets, paint (painted bumper) were not on the original e

I traded truck in after getting it fixed.. Issues after picking it up: Broken plastic on steering column Door had wind noise Passenger door was covered in buffer trails and holograms ,whoever taught that person how to use a orbital polisher needs to be fired. Vehicle was covered in swirls from them washing it half assed. Can't believe the amount of swirls they caused from just 1 "wash"