Gardner Agency: Allstate Insurance

Title: ⭐ Truly Exceptional Service from Athena Austin From the very first conversation, I knew I was in good hands with Athena Austin at the Michael Gardner Agency. After my 2023 Tesla Model Y Performance was totaled in an accident, Athena stepped in and handled everything with incredible professionalism and care. She was responsive, knowledgeable, and kept me informed throughout the entire process. What could have been a stressful and complicated claim was handled smoothly and efficiently, and the claim was resolved in just a few days. Athena Austin goes above and beyond for her clients. Her attention to detail, follow-through, and genuine commitment to helping people is rare to find today. In today’s world it’s rare to find someone who follows through the way Athena does, and I reall

Athena reached out when we were getting ready to change agencies. She explained to us that we may have been saving on premium price, but what we had built up as far as “rewards” were concerned were equal to what she was getting as an agent. She was extremely helpful in going over all our policies (homeowners, autos) to make sure coverages were all good. Thank you Athena!! We appreciate the personal attention.

Nobody ever wants to need insurance. Thankfully I wasn’t at fault but I got rear ended by an uninsured motorist recently. I called Isabella and she made sure I had collected all the necessary information to make sure it got handled with peace of mind. Super grateful to have such a great local office watching my back so I don’t have to! Also glad we didn’t have any damage on our truck!

I've been with Gardner since they were just starting out-about 25 years or more. They have always provided me amazing service no matter what. I've stayed with them so long due to this. Their level of service and care goes a long way and is not as easy to find anymore.

I've been with Allstate for over 10 years, and with the Gardner Agency specifically since 2021. As of the time of this review, they're a team of 4, and I've worked closely with 3 of them - Mike, Isabella, and Athena - who have all been extremely helpful and knowledgeable, as well as patient and kind with my many many questions over the years. They've helped me choose the right insurance and change my coverage many times over the years, and have advised me not to get extra coverage that I thought I might need, as well as suggesting tweaks to what I already had that barely cost anything extra to get tons more covered. If you've never had a dedicated agent who's been in the business for a long time, you don't know what you're missing. I recently had a close friend finally switch over to Mi