Gary Rome Kia

1/31/26 update: one stop shop for all- quick and efficient emmisions/VIN check. Gary Rome Kia makes it easy to get everything g done in one place 10/4/25 update: Also had my first service at Gary Rome Kia on the fly. Originally scheduled for a later time, i found myself with a day of errands and due to my upcoming holiday schedule, needing to take care of some preventative maintenance earlier. Made contact thru the app/ website about the possibility of getting in last min, on a Saturday no less. They called me within 5 mins and I was working out a time slot that afternoon. Stopped in and saw Kay and she handled everything quickly and efficiently. Every contact and experience has been positive and welcoming in dealing with Gary Rome Kia and owning my first Kia. This was my first time sho

Extremely disappointed with the Kia Gary Rome service department. Our family has one vehicle, which is exactly why we specifically use and rely on their valet service. On the day of our service, we received a call at **5:30 PM—right before closing—**telling us our car was ready for pickup. That alone was confusing and stressful, since our car was supposed to be returned via valet. Immediately, panic set in for our family. How were we getting to work the next morning? How were we getting our child to daycare? We asked these questions and were given no answers. To make matters worse, management was not available, no one took responsibility, and employees simply went home for the day. As a result, my husband had to pay for an Uber and rush over around 6 PM, while we were in the middle of tryi

The review link i was sent for dealer rater does not work. So I am leaving a Google review instead because I want to commend the team at gary rome service department. Kay Davis is the best service advisor on your team. My last oil change months ago left a lot to be desired and I wasn't very happy with the level of service. I intentionally scheduled this most recent appointment with Kay Davis due to my experience with her in the past I was sure this would be a better experience. The moment I arrived Kay was ready with a smile on her face to get me checked in. The service was much quicker than the original estimate which was nice.But my car came out completely spotless and Kay even had it running outside and warm for me. Kay has perfect customer service and should be commended for it.Thank y

I got my car back from having recall work done with several scratches in the steering wheel. The service manager insisted that it could not have happened at the dealership. I am the only person who drives the car and I would have noticed the scratches before. As I noticed them right away as my hands moved on the steering wheel.

I took my Kia here for its first oil change, tire rotation, and service check. It was a great visit! The service rep didn't try to sell me services beyond what I asked for, the turnaround time was quick, and they washed and VACUUMED my car for free. And the Customer Lounge had free snacks, no vending machines. Yay!