Gerber Collision & Glass

Overall the work was pretty good. The rating is from the fact we noticed the rear window seal was not in the correct position. The two photos first listed are from when we bought the car new. You can see the window seal is on the back of the hatch not inside pushed in. I had my wife call and they took a look at it. We gave them the chance to correct it but they insisted the it doesn’t go where we stated. So the just shoved the seal all the way in and said it was good. At this point I don’t feel like going back and forth. The three last photos are the current condition until we get it corrected. Sometimes the customer is right.

Edit: Added one star because car was finally cleaned. Only added one because TWO employees informed me that the original state of the vehicle I picked up was a "courtesy." Do better next time. Get better reviews. Good things: the office staff is amazing, friendly and helpful. I received calls regarding the progress made on my vehicle as well as an accurate estimate on glass and body repairs. Bad things: Left my speedometer on KM/H instead of MPH, which required a return trip to the shop to change back. Repair team left scuff marks in several places on my brand new cream leather interior. Calling to get this resolved was a bad experience. The staff begs and begs for a perfect review but wasn't willing to properly clean the interior of my new car after repairs were made. I expect my car to

Gerber repaired my hail damage they broke my passenger visor by stripping the screw. They never once told me about this mistake and proceeded to glue it on. I found this out by it being mid summer and the heat melted the glue. I took my car back in and they never apologized or took accountability. They told me they would keep the part(they still have it) and order a new one to replace it. They said this would be 3-7 business days for the part to come in. It has been over two weeks now they still have my broken piece that they hid with glue and haven't reached out about fixing this. They're sneaky and do not care about responsibility or customer service.

They cleaned frozen eggs off my car free of charge! I appreciate the kindness.

Ryan, Tina, and Jerry were great. The techs who repaired the front end due to hitting some sort of animal while driving down the street. The have a site where they send you a custom link that shows the progress on your vehicle. I received my vehicle back 3 days earlier than expected which was great. Ultimately, it was a great experience, and I would recommend them to anyone who has experienced body damage to their vehicle.