Gerber Collision & Glass

Just don't do it. Earlier this year they repaired my BMW and did a fantastic job, so when the other car met up with a deer unexpectedly I decided to return, expecting another great experience. Instead I got the same crap experience others have described. First they overwrote the estimate for hours and the car was almost totaled. Thankfully the adjuster also realized they didn't need an entire expensive part, only a mount. Then I was told the car was still on track to be done on time. Well, the car is now days overdue, all I know is they "will be in touch", and they haven't answered their phone all week. So, yeah, just don't.

Worst repair facility ever. There is literally no communication. My car was delivered to them on November 24th. I received automated text messages from them saying my car was still on track to be completed in mid- December. Luckily I called them the day it told me it would be done, as my car was in fact, not done. I was told they were waiting on some parts. A week later there was more damage found so Ray, the estimator, needed to fill out a form and send it to my insurance for approval. Two weeks pass and I hear nothing, so I call and am told that the form was never submitted and they would do it immediately. I continued to call twice a week and was assured that the form was submitted and they were waiting to hear back from the insurance. However, my adjuster knew nothing about it. This dr

They did a great job repairing my wife's car. An issue arose regarding a warranty part and fixed it perfectly! I'd recommend them without hesitation!

There were about a dozen positives, and only one negative. From initial drop off, they impressed the hell out of me, by offering me a ride home. The were CONTINUAL in providing updates and time frames. Every person i dealt with, was professional, friendly and efficient. Was just so impressed that a company still did business in such a good way. The ONLY negative (really hate to be nitpicky) was upon picking up the car, one of the things they do is detail the car (would look silly to have new hood and such, and rest of the car be filthy). Anyway, the car was was awful. Not the end of the world. But made little sense to provide such amazing service, and then be sloppy on the final touch. Still, does not impact the opinion of what was an amazing experience and would recommend this p

My sons truck has been I. The shop for a month. He was told aprox 10 days. Everytime he calls he gets another excuse. I DO NOT RECOMMEND THIS PLACE AT ALL. We will also be telling our insurance co to not do business with them. That is the only reason we went there was because the insurance company recommended them.