Gerber Collision & Glass

My insurance company had me bring my truck over for an estimate. They quoted a fast turn around time and a cheap price. I agreed for them to fix it. I called several times and was always told that the manager wasn't there or everyone was at lunch or that they think the parts came but were damaged. After 3 weeks of being told someone would call me back and no return calls. I took it to Ford on Friday for an estimate, dropped it off on Monday and they fixed it, and I picked it up Thursday.

Gerber Collision worked on my car after it was the victim of a Hit n Run. While I shopped at Walmart in Coolidge Arizona, a white pickup backed into my 2019 Sport Addition Camry with only 29,000 miles on it. The car had so little mileage as I retired right after I bought it and it was brand new. Well the bad guy was caught on Walmart 's newly installed cameras and witnesses. My car was parked right in front in a handicapped ♿️ spot as I'm handicapped with my left leg as I was in a coma 30 days in Mayo in Phoenix and 2 other hospitals for 30 days each as my medical emergency was severe. I still use a Walker and have a handicapped plate and a placard. The bad guy really did some severe damage to the front end and driverside , right up to my door. Gerber was recommended to me and I loo

During estimate was told would likely take 2 days for minor scratches on new vehicle, and also that rental car assistance available. I made appointment 2 weeks in advance. I knew there was issues when email Mon a.m. "We did receive your vehicle via tow company." I had personally drove truck there Sun Night. On Monday a.m. I called and asked for JH, estimator, to call me re when vehicle would be finished. The lady at front desk said she was likely too busy doing payroll, and that there was no assistance for rental cars and offered to call insurance co., but never did. On Tuesday am I drove by and found truck was not even moved to secure area. And nothing started. When I called Tues. in a.m. desk person said JH could not call on Mon because too busy in meetings all day. I picked the

Customer service is absolutely terrible. It has been 1.5 weeks to write a paint estimate. The shop keeps saying the system keeps crashing and they haven't been able to complete the estimate. Every time I call the manager Jenny who writes the estimates isn't in the office. You would think for a paint job that will be well over 10k they would get the paperwork completed. If the paint and body work is completed at the rate the paperwork is completed things aren't looking good for me . I have called every few days and I'm told they " are working on it and they will get back to me " I'll update how long this takes when it's done.

Had to use Garber due to my insurance, due to being backed into on the front passenger door. I was told due to shipping delays and the paint department Being backed up it was going to take 2 weeks. They had my vehicle over 30 days, Kama did not call me when they said they were going to. After a week or 2 the door that they fixed no longer worked to unlock.. Not with the key fob Bob or the button on the outside of the door.Called for a second appointment So they could fix the door they had already repaired.. Was told the part would be ending 2 days, I've never got a phone call.. Called a week later still no still no part.. After 2 weeks it's the part came in and I had to physically show up to ask about it and make the appointment.