Gerber Collision & Glass

I want to start by saying we had a positive first experience with Gerber Collision in Estero, which is why I encouraged our son to have his car towed out of range (which he had to pay a fee for) to their location when his tire disconnected on the highway. From day one, he asked for a timeline. They danced around it and couldn’t give him even an estimate. (I’ve seen the update texts, vague without a timeline) I let our son borrow my car thinking if wouldn’t be too long to repair; after a week I needed my car back and we had to get him a rental car. Our son called in between their T/Th text updates trying to understand when he could expect his car back, and somehow conveniently the person who could answer was never there. How is this an acceptable way to run a business? People have to worry

My advisor Brenna she’s amazing from the second my truck got in the shop. She was always on top of keeping me updated through every step of the way even though it took six months due to a part being out of stock, She was always updating me every two days. I couldn’t have gotten a better person to help me out. God forbid I get into another accident I would want Brenna to be my advisor again. I’m very happy with the treatment of the whole staff very attentive receptionists and skillful mechanics. My truck now looks like it was never involved in an accident. Thank you Brenna and thank you to the staff.

Couldn't be happier with work on my Gladiator. Paint perfect match work done to perfection. From reception to my assigned sales rep Jonh he was straight up honest & forward about work. Handled car rental at Reception and am finally back in my Jeep..very happy customer. Cleanest body shop I've ever seen My go to for any body work for years now...love them all😊would highly recommend this business.

Between an over priced repair estimate and being told my parts are onack order with no ETA AND no other option but to wait for who knows how long. I decided to remove my car from this shop and get a second opinion. 3k less and only taking about 3 weeks, my car is just about ready for pick up. I will never do business with Gerber Collision. I am giving 3 stars because they are responsive and friendly.

I love working with this company. They are great and on point very professional. Brenda is really awesome. She knows what she’s doing. Super friendly. Got my car fixed in no time.