Gerber Collision & Glass

Dropped my car off to this place. Suzanne had checked my car and everything. Went up to enterprise to go get the car just to turn around and get a story from Suzanne, stating that she will no longer be helping us do the fact that I was not happy with the service. The backstory of this is I went in to get my car fixed because I sideswiped. Couldn't use my window got my car back went to go use my window and I still couldn't use my window so I took my car back to see if they could go and fix it for me. I told Suzanne that State Farm will be calling her and that we'll be dealing with State Farm first. She says OK that works. I'll take a note of that I get in from the shop from getting turned down from Suzanne and Jason on the other place, I go to go get the car and she acts like she doesn't kn

“IT IS JUST A COROLLA” That was the first response from the manager lady named Su****, when I refused the bad looking paint job they did to my 2024 car! ( debris in paint, scratches, and unpainted areas), I had to send a very long complaint email to the insurance company so that she is convinced to listen to me and redo the work. If you have time to waste in the unnecessary back and forth with that kind of attitude of the “manager” and you are willing to regret doing business with them, then this is your place to go.

Overall, I’m very satisfied with the repair work on my F-150 Lightning at Gerber Collision & Glass in Everett. The quality of the work was excellent, and once I connected with the Regional Manager, Joshua, he was reassuring and transparent about the delays caused by defective condensers. My initial concerns turned out to be unfounded, and I appreciate his effort to explain the situation clearly. The only area for improvement would be earlier and more proactive communication. Once Joshua got involved, everything was handled professionally and resolved well.

So, it took me a few weeks to decide actually write a review I wasn't going to just in case I have to take my car back and they retaliate based on my comments. My overall experience here wasn't good at all. The one good thing I can say was they text you periodically to give you updates which is good. That's the only good thing. They had my car for a month and I'm not blaming them for that part because the part took that look, my complaints come after they had it. As soon as they got the part it felt like a rush job they told me it will be ready in 48 hours for them to do the paint job and the alignment it took 24 hour. I came to get the car I noticed there was a box with the car rim in it. I asked them what was this for? They said "it's the old one sometimes we leave just in case you wan

Trust them with your vehicle they are excellent. Our Mazda Miata was hit in a parking lot and was towed to Gerber Collision by the other person's insurance. They turned a scary situation into a great experience. The car came out looking brand new, check out the pictures. They even helped me with where rash. Thank you guys!