Gerber Collision & Glass

While this shop is reputable for quality work. They have become so busy and greedy that they send cars they can't get to, to a much more inferior Gerber shop in Gaithersburg. If this shop is working on your car good but if they say they will move the vehicle for "load balancing" purpose look for another shop. Quality of repairs?1 My Ram 2500 was returned to me unfinished with blemishes on the paint as well as areas of my truck were not repaired. They turned it in to my wife as finished and did not even attempt to do Quality assurance. Had to involve my insurance to assist. Satisfaction with customer service?1Anthony printed out a picture of my damaged truck stating it was prior damage citing a old claim I had made ON A DIFFERENT TRUCK Anything could be improved? Quality - improve part f

So far, so good. Someone hit my 2 week old 60,000 vehicle. Needless to say, I'm sick over it. My first accident and I'm 63. I went to Gerber to talk about the process and concerns. The gentleman walked outside with me. Showed me repairs the car needed and explained it in detail. Was upfront about turnaround time with parts and explained Kia was about a week behind on shipments. He was patient and understood how much I wanted my car to "still feel new". He was so kind and patient with all my questions. Repairs are not completes yet but I will keep you posted. Fingers staying crossed.

My Wolkswagen Passat was involved in an accident and my insurance sent me to Gerber. The entire team was very helpful. I worked mostly with Antonio lozano Hernandez. He was very kind and patient. His professionalism will definitely make me refer Gerber of Germantown to my friends.

It was probably the best experience in a body shop and without a doubt the best customer service I ever had. My car looks amazing. They will assist in everything you may need, including courtesy in many ways, updates on phone calls or emails and make you feel you are in good hands. Chris and Monica did a great great job for me. Thanks guys!

I had a really great experience here with my Ford Edge, which was completed ahead of schedule! During the whole process, I received text updates and an estimated completion date at least twice a week.. Everyone here is so nice, especially my advisor Harry and front desk person Courtney. The body work done is impeccable!