Glass America - Auto Glass & Windshield Replacement

Had a windshield repaired and now need to get it replaced as the original repair was not done properly and I have water leaking. I contacted the claims rep, then she forwarded me to Mr. Kirk Fouts, the regional service manager, who I've emailed and called numerous times over the past 3 weeks, but still have yet to hear back. This pathetic customer service speaks volumes to the substandard quality of this company. I would HIGHLY recommend you stay clear of doing any business with them.

Insurance claim was turned in a week ago for a broken sunroof. I was told by a Glass America Rep that they needed to use OEM and a local dealer had one in stock, and was waiting on my insurance company to approve the OEM. Insurance approved and Wednesday....since that time I've been told several times that a manage would call me and update me if they'd even ordered the glass. Manager never called. They never answer the phone...you have to push 1 to be set up for a call back. On a couple occasions I had to wait over 5 hours for them to call back, and then just got the run around. No one could or would tell me if they ever ordered the glass. I contacted my insurance company and had the claim transferred to a different company.

I have to put at lease a star called my insuy to get the windowshield replaced they got everything set up. The day off I called that the tech called in sick and they left a number to call back to reschedule tried calling it and no answer. So then I get a message in email not a call that the appointment is the next day remind you got that Monday but since no one answered I called my insurance company to switch glass companys. I would not recommend any one to a place with bad customer service.

Deep scratch in paint from equipment used to put windshield in and dent in driver side door from installer trying to close the door with hip. (Cabin air pressure on glass avoidance) Sent manager receipt for the dent and was told would have reimbursement check by May 24th. Company has not sent check and is not returning communication requests.

I'm not sure why American family would ever recommend this company because like some of the other reviews we too had them scheduled to come out and replace our windshield and had to reschedule it several times due to the fact that twice they just showed up unannounced even though they said they would call before they came. So just go with Safelite like I will be from now on.