Glass America

My experience was horrible. No communication between service person & office. I sat 2 whole days from 8 to 5:00 waiting for service June 24 & then June 27 from 8 to 5:00. No one called me on June 27. I finally got a hold of office & they tell me they were having a problem with dispatch of window. No one called me!!!!! June 24 the service person came at 5pm and brought the wrong window. I am not a stupid person. I didn't ask for door window. I asked for passenger side rear window.. Service person said it was called quarter window. No one told me that!

I wouldn’t recommend this company to anyone, if I could give them a 0 stars I would. I hired this company (on May 15) for the convince that they could come out the same day and replace my broken back window of my van. The technician arrived Early and and got to replacing the broken window. However when he was in the middle of installing the new window it started raining and hailstorm came through and broke the window (want to clarify that he wasn’t finished with the installation). He then said that he would come out the following week to re place the window, however I told him that it wasn’t going to work since the only reason I even hired them was because they could come out the same day that my window broke., he said that it was fine and just called the company tk get my refund, (I was

The technician we dealt with was professional and knowledgeable. I was very glad he gave his honest opinion on the crack in our windshield. The only reason I rated this as a 4 and not a 5 was because the scheduling aspect of it was weird, and there were miscommunications between us and their corporate type call center and the facility that put in our glass. The call center would t tell us a time at first, said the facility would call with the appointment time, the facility never called so I called back and got another rep at the call center who said they could only do it at 8am. When my husband got to the facility they told him it was incorrect and he was scheduled later so he ended up having to wait. They need to work on their communications, but would recommend them based on our tech tha

I called them for pricing. The lady was very rude on the phone. Had me holding for various periods of unexplained silence and then seemed confused when I told her I was calling for a price on a windshield. They can't look it up by year/make/model apparently. I'll just find a smaller shop that can provide me a price and then come do the job. I won't even go into the discussion we had about their "service area". Laughable. Just use somewhere else... It'll save you time & headache.

James was our technician. He was very professional and knowledgeable. He was able to replace our windshield in 30 minutes. If you every need them ask for James!