Glass Doctor Auto of Charleston

I had an emergency windshield replacement on a Friday afternoon around 3 p.m., and they were able to get my windshield replaced before 5 p.m. at my job. Great service and great customer service experience!!

The representative was very kind. She helped me file my claim and was very patient. I usually know how to do things but Angela made it so simple for me. My appointment was the next day so that was also a huge plus. The technician beat me to my appointment and all. He was very fast and very efficient. I will definitely return again if my windshield goes out. Thank you Glass Doctor

First of all this nice gentleman came in very politely and his personality was wonderful.... He came in and was very respectful and held great conservation with me and still managed to get the job done properly. He was very kind 😇 and he did an outstanding job. His name was Thomas. Thank 😊 you Thomas. We need more employees like you! Hope to see you again. You made it very pleasant this morning. You know your stuff. Looks wonderful. Merry Christmas. Everybody I need you to give Thomas a shout out for me. He's awesome!!!

Filed a claim for my windshield through my insurance. I choose here due to all the good reviews. I waited 4 days and still heard no response from them. So I called and spoke with a guy who said my claim must of got overlooked/forgotten. He found my claim and he did apologize and said he would call me back in 30 minutes as he was on another call. I am an understanding person and had no problem waiting for his call but 6 hours go by and they are closed now and still no call from anyone!!! This is absolutely ridiculous! So unprofessional of a buisness to do this! I have contacted my insurance and choose another company to fix my windshield which I could of already had fixed if this place ran thier buisness right! Such a waste of my time.

My car was broken into, and after calling 3 other companies with long timelines and expensive pricing, I called Glass Doctor. They were kind, easy to work with, and were able to squeeze me in 3 days after the incident. Pricing was the cheapest option, too. Installers were super nice and explained every step. After my appointment, someone called me to ensure everything went well. I absolutely recommend them!