Goodyear Auto Service

Thank you to Mrs Riva and the amazing techs that helped me!!! They got me set in some brand new tires, an alignment, and other maintenance necessities. They all deserve a raise!

Today’s service was bad. I’ve never been disappointed with Goodyear before. Today was a different crew: All I needed was a flat fixed and tires rotated. They had one car in the bay when I got there. The service truck was broken so I waited for a tech to return from lunch and drive me to work in my truck. I got a ride back there 2 hours later and then waited almost an hour for them to finish. The “manager “ never came to give me an update. When she finally came to the front she said nothing. I asked if there was a problem she only said “no “. No explanation, no apology, all attitude. Silently finished my ticket and handed the receipt. No thank you, have a good day, let us know if there’s anything else… nothing. I went outside and the technician drove up and handed the key fob to me with gre

Came here just to see if my tire could get patched but turns out, it couldn’t. Not only did Jackie (the store manager) help me with options but Ms. Riva (the customer advisor) made me feel secure in knowing that I am safe here. They both told me about the best way to save for me. I did need more work done than anticipated but it was for the best. You want your car to make it places safely and now I feel great!!!

Went in for a simple tire patch, sat there for two hours to receive a list of things I already knew were wrong with my car. Plus they forgot to put my air filter back in or even secure the box that holds it. Had to go back which took even more time out of my work day. Nice people, but incredibly inefficient, non-communicative, and unhelpful. Was expecting to be a regular as I live nearby, but I’ll gladly drive across town to avoid service like that.

Not super impressed. I went in one day this week because I had a slow leak in a tire and figured there was a nail stuck. When I stopped by to get it checked out, they told me that it couldn’t be fixed and that I would need a new tire, because the nail width was too wide around to be repaired. I thanked them and told them I had tire warranty with the dealership and would just bring it there. The dealership told me it 100% could be patched and that they weren’t sure why I was told otherwise. They even showed me the nail, and it was just a normal size, not anything like a roofing nail or anything like that. I hate to think that they could be taking advantage of anyone here. Definitely doesn’t hurt to get a second opinion if they tell anyone else the same thing!