Goodyear Auto Service

In around February of 2025 I came to this location for brake service. I told the service manager I had a deal with Belle Tire for Wagner brand brakes and rotors which I knew to be reliable but I was shopping around. He gave me a quote that was lower and assured me that this location only used Wagner brand brakes as well. I paid approximately $1100 for the service and immediately after the service I came back to the location and expressed that the brakes were squealing. The service manager could not recreate the noise while the vehicle was in their possession and in May of 2025 the pads had worn down to nothing. They offered to replace the pads and rotors but I still had to pay the labor cost so I spent another almost $600. The brakes were squealing again within a week and then in October t

Made an appointment online for services only to be told upon arrival that I had no appointment and they couldn’t help me. I presented the confirmation email and everything and was still denied services. I even took a half a day off from work.

My husband and I just moved to Michigan two weeks ago, and since we’ve always trusted Goodyear with our cars, we decided to make the very short 48-mile drive to this location—because, of course, we wanted to stick with a company we thought we could rely on. We even called ahead to make sure they had availability for both of our cars. Ron, who answered the phone, was very pleasant at the time and told us it was “no problem” to come in. Perfect. Except, when we arrived—just an hour and a half later—Ron suddenly had a very different attitude. Apparently, showing up “two hours” after calling is a crime now? His words, not mine. Then, after asking if we were still doing both cars (which, yes, was the plan), Ron decided to inform us that because of the time we came in, they could only do one.

I stopped by here because I got a flat tire under warranty period but I been customer at this location over 2 years. David the manager is great and provide clear explanation of kind of tires and the recommend service based on your car and use. This manager is super pro and nice for customer service. Good job

Ron was exceptionally nice and pleasant to do business with. Very quick service. And they did not try to up-sell me services that I did not need. After having bad experiences at other tire shops, I'm happy to have found a local spot to service my tire and alignment needs.