Grafe Chevrolet GMC

Worst customer service of my life. I pulled up around 17:00. Was yelled @ for where I parked. Told to go to a side road where they attempted to intimidate me because??? *They were having a day??*. Fairly certain their business (or possibly the lack there-of) reflects my experience. I will avoid this dealership @ all costs! Don’t waste your time.

I am extremely disappointed and dissatisfied with the service I received at Grafe Chevrolet. After bringing my vehicle in for repairs, it began experiencing further issues within one week. Upon inspection by an independent shop, it was determined that these problems were a result of faulty repair work conducted by Grafe Chevrolet. Despite being assured by Grafe Chevrolet that they would rectify the situation, they took it upon themselves to replace the engine in my vehicle without obtaining any form of consent from me, neither written nor verbal. This unauthorized action is unacceptable and demonstrates a blatant disregard for customer communication and consent. Despite my efforts to resolve the matter directly with Grafe Chevrolet and the issuance of a demand letter, they have failed to

Went to buy a vehicle here during covid, I wanted to write a check for the full amount. I called and made sure this was alright and if they could hold the vehicle. Once I got there to buy the vehicle cashier check in hand the manager said no, they could make more money financing it to someone that walks in the door. This was when vehicles were hard to get, they knew what they had. Im reposting this review because it seems that it was deleted/removed. I'd stay away from this place.

Purchased truck on 1-30-2025 with 2,698 miles. Dealership did tag,tax and title as part of purchase. I was contacted on 3-27-2025 that my plates had came in. I explained that I was working but would bring in the truck on 3-31-2025. I stated that that works great since I need my first oil change. When inquiring about getting my oil changed I was asked if I wanted to use my free first oil change now or when I get my first rotation as that would be included. I decided to use it now. While waiting, one of the lady's came out, informing me that according to her records the first oil change had already been used at 4000 miles. Which is impossible, due to the fact, I'm the only person that could have brought it in. I was very excited about the initial purchase of this vehicle and the service of t

They're very kind and treated me very well. I went to get information for a part for my trial blazer, and they treated me like family.